Privacy Policy

About this policy

Neuvidion is a product of Neuvidion AI LLC. This policy describes information handled by the recovery tracking app and this public website. Your account is patient-owned. You decide whether to share your recovery summaries with other people.

Information you provide

• Account and profile: email address, authentication information, user identifier, name or nickname, recovery profile, and preferences.
• Recovery information: symptoms, function, sleep, activity tolerance, check-ins, notes, goals, and other details you choose to enter. This can include sensitive health information.
• App activity: routines, activity logs, reminder settings, program-code enrollment, and saved preferences used to provide the features you use.
• Demo interest: your name, email, organization or role, and optional message, if you choose to email a demo request. Do not include sensitive health information.
• Support: information you choose to send when asking for help. Please avoid including health details, passwords, or verification codes in a support email.

How information is used

Account information keeps your records associated with your account. Recovery information supports check-ins, trends, personalized features, and summaries. Preferences and activity records support reminders and continuity between visits. Support and demo-interest information help us respond to your requests.

The demo form prepares an email draft in your browser. It does not automatically submit to a server or save your entries in browser storage. Neuvidion receives the request only when you send the email. Email handling is subject to the providers used by you and Neuvidion.

You choose whether to export or share reports. A copy you download or share is outside the app, and deleting your account does not remove that copy from your device or from its recipients.

Personalization and automated analysis

Neuvidion uses automated, rule-based analysis of information you provide to identify patterns and support personalized features. The current check-in analysis applies predefined rules to recovery information and does not send check-in information to a generative AI model for this analysis.

Neuvidion may introduce optional AI-powered features in the future. If such a feature is enabled, Neuvidion will provide appropriate information about the data used by that feature and any applicable third-party processing.

Voice Guidance in the iOS app plays approved recordings bundled with the app for Daily Mode. Playback does not send your information to a speech provider, use the microphone, record audio, or recognize speech. Your playback preference is stored on your device.

Dictate notes is a separate, optional feature. It requests microphone and speech-recognition permission and requires supported on-device recognition; it has no server-recognition fallback. Audio is processed in memory and is not saved as an audio file or uploaded by Neuvidion. You can review or cancel the transcript before adding it to a note. Text you choose to save is handled as part of your account-linked notes.

Automated analysis may be incomplete or inaccurate and is not a substitute for professional medical advice, diagnosis, or treatment.

Service providers and sharing

Neuvidion uses service providers for account authentication, database storage, hosting, backend processing, and notification delivery when reminders are enabled. These activities can involve the account, recovery, or device information described in this policy.

Redeeming a clinic-sponsored program code does not give a clinic direct access to your account or recovery information in the current app. Reports are shared at your choice; the app does not automatically send them to a clinic.

Device storage, reminders, and diagnostics

The app uses cookies or local storage on the web and native session storage to maintain account sessions. It also stores preferences and cached app information on your device. Ending an account session initiates cleanup of local user data.

If you enable reminders, notification permission and a device token or browser subscription may be used to deliver them. You can change reminder settings in the app and notification permissions on your device.

Hosting and backend services may process request metadata and error information, such as request paths, status codes, network information, and timestamps, to operate and troubleshoot the service. These public pages add no marketing analytics or advertising trackers.

Retention and account deletion

Account-linked records support your ongoing recovery history. You can initiate account deletion from Settings → Delete Account & Data in the iOS app. The deletion flow removes your authentication account and is designed to remove associated app records, then ends your session and initiates local cleanup.

Deletion does not guarantee immediate removal from backups, service-provider logs, support or demo correspondence, or copies you have exported or shared. Contact us with questions about retention or a deletion request.

Read the account-deletion instructions, including email help if you cannot access your account.

Your choices and security

You can update your profile and reminder preferences, choose whether to share reports, and request account deletion. Contact support for questions about your information or requests you cannot complete in the app.

The app uses authenticated access and account-based access controls. No system can guarantee absolute security. Keep your credentials private and avoid sharing unredacted account information in support requests.

Questions and policy updates

For privacy questions or requests about your information, contact Neuvidion AI LLC at neuvidioncares@gmail.com. Please do not include health information, passwords, or verification codes.

Updates to this policy will appear on this page with a revised update date.