Delete your account

Before you begin

Account deletion is permanent. Save any summaries you want to keep before continuing. Removing the app from your device does not delete your account.

Delete in the app

1. In the Neuvidion iOS app, open Settings.
2. Select Delete Account & Data.
3. Read the confirmation screen and type DELETE.
4. Select Delete Account to submit the request.

When deletion succeeds, your account session ends. If an error appears, deletion has not been confirmed; contact support if the problem continues.

These steps take place in the iOS app. If you cannot access your account, use the email help below.

What to expect

The deletion flow removes your authentication account and is designed to remove associated app records, including your profile, check-ins, routines, reminders, and saved preferences. The app also initiates cleanup of local account information.

Reports you have downloaded or shared remain with you or their recipients. Deletion does not guarantee immediate removal from backups, operational logs, or support records. See the Privacy Policy for retention information.

Cannot access your account?

Email neuvidioncares@gmail.com with the subject “Account deletion help” to request assistance with deletion, including if you cannot access your account. Support may need to verify account ownership before helping with the request. Do not include your password, verification codes, or health information.